🔒Your Privacy Matters
Privacy Policy
Last Updated: January 14, 2026
Table of Contents
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Introduction
Welcome to Nova AI ("Nova," "we," "us," or "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website novasrai.com, use our AI-powered operations platform, or interact with our services.
By accessing or using Nova AI, you agree to this Privacy Policy. If you do not agree with the terms of this policy, please do not access the site or use our services.
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Information We Collect
We collect information that you provide directly to us, as well as information collected automatically when you use our services.
Information You Provide:
• Account Information: Name, email address, company name, job title, and password when you create an account or join our waitlist
• Contact Information: Email address and any information you provide when contacting us or scheduling a demo
• Usage Information: Details about how you intend to use Nova AI, including your use case descriptions and operational requirements
• Communication Data: Records of your correspondence with us, including support requests and feedback
• Payment Information: Billing details and payment card information (processed securely through third-party payment processors)
Information Collected Automatically:
• Device Information: Browser type, operating system, device identifiers, and screen resolution
• Log Data: IP address, access times, pages viewed, and referring URLs
• Analytics Data: Session duration, page interactions, and feature usage patterns
• Cookies and Tracking Technologies: Information collected through cookies, pixels, and similar technologies
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How We Use Your Information
We use the information we collect for various purposes, including:
• Service Delivery: To provide, maintain, and improve our AI operations platform
• Communication: To send you updates, security alerts, and administrative messages
• Personalization: To tailor your experience and provide relevant content and features
• Analytics: To understand how our services are used and to improve user experience
• Marketing: To send promotional communications (with your consent) about new features, products, or services
• Security: To detect, prevent, and address technical issues, fraud, and security threats
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Demo Scheduling: To coordinate product demonstrations and follow-up communications
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Data Sharing & Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
• Service Providers: With third-party vendors who perform services on our behalf (hosting, analytics, email delivery, payment processing)
• Business Partners: With integration partners when you connect Nova AI to third-party tools (Datadog, PagerDuty, Jira, etc.)
• Legal Requirements: When required by law, subpoena, or other legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given us explicit permission to share your information
• Aggregated Data: We may share anonymized, aggregated data that cannot identify you personally
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Data Security
We implement robust security measures to protect your personal information:
• Encryption: All data transmitted to and from our services is encrypted using TLS/SSL
• Access Controls: Strict access controls and authentication mechanisms
• Infrastructure Security: Our systems are hosted on secure, enterprise-grade infrastructure
• Regular Audits: We conduct regular security assessments and penetration testing
• Employee Training: Our team receives regular security and privacy training
• Incident Response: We maintain incident response procedures to address potential breaches
While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.
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Data Retention
We retain your personal information for as long as necessary to:
• Provide our services and maintain your account
• Comply with legal obligations
• Resolve disputes and enforce our agreements
• Improve our services through analytics
Retention Periods:
• Account Data: Retained while your account is active and for 3 years after closure
• Analytics Data: Retained for 26 months
• Communication Records: Retained for 5 years
• Waitlist Information: Retained until you become a customer or request deletion
You may request deletion of your data at any time by contacting us at privacy@novaaiops.com.
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Your Rights
Depending on your location, you may have the following rights regarding your personal information:
• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal information
• Portability: Request your data in a portable format
• Opt-Out: Opt out of marketing communications at any time
• Restrict Processing: Request that we limit how we use your data
• Withdraw Consent: Withdraw previously given consent
For California Residents (CCPA):
You have the right to know what personal information is collected, request deletion, and opt out of the sale of personal information (which we do not do).
For EU/UK Residents (GDPR):
You have additional rights including the right to lodge a complaint with a supervisory authority.
To exercise any of these rights, please contact us at privacy@novaaiops.com.
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International Transfers
Nova AI is based in the United States. If you access our services from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.
We ensure appropriate safeguards are in place for international data transfers, including:
• Standard Contractual Clauses (SCCs)
• Data Processing Agreements with all vendors
• Compliance with applicable data protection frameworks
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Children's Privacy
Nova AI is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@novaaiops.com, and we will delete such information.
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Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.
We will notify you of any material changes by:
• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending an email notification for significant changes
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
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Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Nova AI
Email: privacy@novaaiops.com
Website: https://novasrai.com
For general inquiries: hello@novaaiops.com
We aim to respond to all privacy-related inquiries within 30 days.
Questions about your privacy?
We're here to help. Reach out to our privacy team.